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TOTAL QUALITY MANAGEMENT PRACTICES AND MUNICIPALITIES PERFORMANCE IN DEVELOPING COUNTRIES

TOTAL QUALITY MANAGEMENT PRACTICES AND MUNICIPALITIES PERFORMANCE IN DEVELOPING COUNTRIES

Study of Egypt, Jordan, Quatar, Saudi Arabia and Turkey

ABDULLAH SULAMAN ALNASSER, RABIUL ISLAM, AHMAD BASHAWIR ABDUL GHANI

Year : 2015

Bibliography :

viii+223pp

ISBN : 9788175418202(HB), Price : Rs.995.00 Add To Cart

About the Book

This book investigates the effect of national culture on the relationships between soft total quality management, hard total quality management and, the organizational performance in the municipalities of developing countries viz Egypt, Jordan, Qatar, Saudi Arabia, and Turkey. It integrates many theories such as the contingency theory, organizational change theory, and the congruence model, to study the effect of national culture on successful strategy implementation. The book reveals how Soft TQM and Hard TQM are significant predictors of organizational performance. The book may be useful for researchers and policy makers having interest in the subject.

 

About Author

Abdullah Sulaman Alnasser holds a PhD in University Utara Malaysia. He is a Researcher at University Utara Malaysia. His main area of expertise is total quality management practices. His articles have been published in a wide range of various journals. His areas of interest in doing research are international trade, marketing, import-export performance, tourism, migration, quality management.

Dr. Rabiul Islam is a Senior Lecturer in the Department of Economics at University Utara Malaysia. He was Post-Doctoral Fellow in Institute for Environment and Development, UKM. His main area of expertise is the application of Global Forest Products Model. His articles have been published in a wide range of journals. He is interested in doing research in international trade, trade and environment, tourism, migration, water, poverty and food security, urban agriculture, sustainable development, climatic hazards, and green economics, quality management.

Dr. Ahmad Bashawir Abdul Ghani, Associate Professor and currently the Dean School of International Studies, College of Law, Government and International Studies at University Utara Malaysia, has been teaching international business for 15 years and supervised about 10 business research projects. He has also published in a wide range of international, Australian and New Zealand journals. In addition, he has spoken at conferences throughout the world on matters dealing with international business management. Prior to joining University Utara Malaysia, he has previously worked in a number of public and private sector organizations in Malaysia and abroad, where he has been involved in economic, strategic and business research projects spanning most sectors of the economy. 


Contents

Preface

1. Introduction

  •  Background
  •  Problem Statement
  •  Objectives
  •  Significance of the Research
  •  Scope

2. Literature Review

  •  Introduction
  •  Egypt
  •  Jordan
  •  Qatar
  •  Saudi Arabia
  •  Turkey
  •  Organizational Performance
  •  Total Quality Management
  •  Culture
  •  Underpinning Theory

3. Theoretical Framework

  •  Theoretical Framework of the Study
  •  Hypothesis Development
  •  National Culture as a Moderating Variable

4. Research Methodology

  •  Population and Sampling Design
  •  Performance as a Dependent Variable
  •  Soft Total Quality Management as Independent Variable
  •  Hard Total Quality Management as Independent Variables
  •  National Culture Dimensions as Moderator Variables
  •  Pilot of the Study

5. Results and Discussion of the Study

  •  Overview of Data Collected
  •  Reliability
  •  Exploratory Factor Analysis
  •  Regression Analysis
  •  Hypothesis Testing
  •  Summary of Research Achievements

6. Research Conclusion

  •  Summary
  •  Implications for Research
  •  Limitations
  •  Recommendations for Future Research

References

Index

 

Additional Info.

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